Digital Amnesia: Why the AI strategy of total human exclusion in banks may lead to a dead end?

The article explores how Russian and international banks are currently integrating artificial intelligence into decision-making processes. The author analyzes differences in AI architectures using the HITL (Human-in-the-Loop), HOTL, and HOOTL classifications. Special attention is paid to the European experience, particularly compliance with the EU AI Act, which mandates that financial institutions maintain human oversight over high-risk algorithms. The piece highlights the HSBC case, where AI assesses creditworthiness, but applications are redirected to human inspectors if the model's confidence is low. The author argues that total automation without human involvement can lead to 'digital amnesia' and a loss of client trust, as 62% of investors prefer human advisors for major financial decisions. The article urges banks to find a balance between algorithmic efficiency and the necessity of human oversight to ensure transparency and ethical financial operations.