Scammers pose as airline customer support to steal credit card information

Security researchers at Check Point have issued a warning regarding a widespread scam where criminals impersonate airline customer support on social media platforms. By monitoring public complaints on sites like X, Facebook, and Instagram, scammers identify frustrated passengers and reach out via private messages or external platforms like WhatsApp. They offer assistance with travel issues, eventually tricking victims into providing sensitive payment details or filling out fraudulent forms to harvest credit card data. This campaign has seen a significant surge since 2024, with hundreds of fake accounts being created daily. Experts note that this tactic mirrors previous fraudulent schemes used during the crypto craze of 2021. Passengers are advised to verify the authenticity of support accounts and avoid sharing financial information in private chats. The campaign remains highly active, with attackers continuously refining their techniques to exploit customer frustration and steal personal data.