Salesforce experiences service outage during Dreamforce conference

Salesforce faced a significant service disruption on Wednesday morning, coinciding with its annual Dreamforce conference in San Francisco. The outage, which began around 3:50 a.m. ET, affected the company's enterprise cloud suite, causing intermittent access issues for customers. Salesforce attributed the technical difficulties to an external vendor issue impacting Google Chrome and Microsoft Edge browsers, specifically related to version 153. While the company released a fix for Chrome users, Microsoft Edge users experienced lingering issues. By 7:00 a.m. ET, most services were restored. Although the timing was highly inconvenient given the high-profile nature of the Dreamforce event, the company was fortunate that the incident occurred during overnight hours in the U.S., limiting the impact on the majority of its domestic user base. The event serves as a reminder of the operational risks associated with large-scale SaaS platforms.