From Business Metrics to On-Call: How to Build Alerting That Doesn't Cause Burnout

This Habr article explores how to build an effective alerting system that prevents 'alert fatigue' among on-call engineers. The author discusses the process of selecting the right monitoring signals, linking them directly to business metrics, and defining urgency criteria. The focus is on ensuring that on-call notifications are justified and require immediate intervention. Using the order processing flow of an online store as a practical example, the article demonstrates how to filter out noise. Finally, the author shows how to integrate detection rules with the nxs-anomaly tool to automate the filtering of false positives. This material is highly relevant for DevOps engineers, SREs, and system architects looking to optimize incident response processes and improve overall service reliability.