How the protocol of the new Bitrix24 Cowork/Code agent works

Bitrix24 has introduced 'Cowork/Code', a new AI agent designed to automate business processes via natural language queries. The article provides a detailed breakdown of the tool's internal architecture and interaction protocol, using the task of identifying and merging duplicates in CRM as a case study. The developers describe the agent's multi-stage workflow: from data analysis and action planning to verification and user confirmation. Special attention is given to mechanisms ensuring the security and accuracy of operations, which is critical when handling corporate data. Utilizing such agents significantly reduces the workload on employees by automating routine information management tasks. This article is useful for developers and system architects interested in integrating LLM solutions into enterprise systems to improve business process efficiency.