How Sanity Context & MCP Supercharged AI Customer Support in Basegent & Bucket Space

Developer Miracle Onyenma details the architecture behind Basegent, an AI-driven customer support platform integrated with Sanity Context. Moving beyond traditional vector-based RAG, the project utilizes Sanity’s structured content and the Model Context Protocol (MCP) to provide verifiable, context-aware support. By modeling support policies with explicit schema constraints—such as plan tiers, geographical markets, and precedence logic—the system avoids common LLM hallucinations and policy contradictions. The implementation features a live MCP JSON-RPC connection that allows the AI to query a managed knowledge base in real-time. Deployed within the 'Bucket Space' application, the system uses an authenticated, multi-provider AI engine to deliver accurate, citation-backed responses. This approach demonstrates how structured data and standardized protocols can transform AI support from a 'bag of text' into a reliable, enterprise-grade operations tool.